"I'M in hell ... please don't let me die here."
These few short words sent via text message summed up the confusion and fear Melton mother Rocio Arenas and her five children faced when they were caught up in the devastation of the massive earthquake that hit Chile late last month.
Rocio and her five children - Natalia, Talyshar, Alison, Kurtis and six-month-old Sophia - had been on holiday in Chile visiting Rocio's mother Rosa in the town of Molina, about 200kilometres south of Santiago, the capital.
Chile was rocked by an 8.8-magnitude earthquake in the early hours of Saturday, February 27
Last week, it was reported that 795 people had been killed in the quake. More than two-million were homeless, and many more were missing following the 12-metre-high tsunami that followed the quake.
The Arenas family had been on holiday in the seaside town of Constitucion a day or so before the quake.
The quake's epicentre was off the coast of the Maule administrative region and to the east of Moline.
Rocio said she was woken early by the violent shaking. She grabbed her baby and tried to wake her daughter, urging the family to get out of the house as walls began to crack and plaster from the colonial-era home fell.
Outside was a scene of devastation and panic.
"People were crying and hugging each other," Rocio said.
A roof had collapsed where the children had been partying the night before. A neighbour was dead, crushed under rubble. Rocio's mother's house was all but destroyed and the family spent the next three nights camping in makeshift tents.
There were aftershocks every few minutes, causing people to flee to safer ground. That's when an exhausted Rocio texted her husband the message.
Husband Cristian, who had stayed in Melton to work, said his cousin phoned him to tell there had been an earthquake.
He didn't believe it at first, but his heart sank when after hours of trying he couldn't get through to his parents in Santiago or his wife's mobile phone.
Rocio finally got through to her husband and let him know the family was alive.
With her last internet credit, she managed to get a wireless connection and left a short message.
"I got the message away then the connection failed," Rocio said.
From that point on, Cristian could act.
He finally got through to his father, who hired a mini-van and drove to the devastated area to collect the family.
As he was thousands of kilometres away, Cristian felt helpless, but at least he knew his family was safe.
"I haven't slept for three days ... as a father, not being there, not being able to help."
For Rocio, a drive that would normally be about two hours took more than six hours. At the airport, Rocio pleaded with airline staff until they let the family board a plane.
It was 35 hours from the time they left Moline to when they touched down at Tullamarine last Thursday.
"I was so nervous waiting for them. The first thing I did was to grab the baby. Then I hugged my wife and kids," Cristian said.
Rocio recalled the painful decision to leave Moline and her mother.
The family wants to help her rebuild and has appealed to the Melton community. "If I had the money I would send it tomorrow," Rocio said.
To help the family, call Cristian Arenas on 97466390.